Debt Collection Any Loan apps calling your contacts are violating your rights

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To ensure that debt recovery processes are transparent, courteous and fair,

devoid of undue pressure, intimidation, harassment, humiliation or threat,

Institutions shall.

Engage and give customers notice(s) of outstanding obligations prior to

the commencement of a debt collection.

Initiate foreclosures only when other recovery steps have been

unsuccessful.

Give customers the option of a private sale, to be exercised within 30 days

before commencing foreclosure, except where the customer waives the

right.

Ensure that the net proceeds from foreclosures are immediately applied

to the loan account and customers informed of any balance.

Provide customers with a report of the sale of the collateral. At a minimum,

the report shall state the process, proceeds, incidental expenses and the

net proceeds.

Be liable for the actions of their agents engaged for debt collection.

Not engage in any of the following:

a. Contact friends, employer, relatives or neighbours of a customer for

any information other than information on employment status,