Does ACE Cash Express have a physical office?

Yes. They have over 979 physical storefronts (e.g., 3502 San Bernardo Avenue, Laredo, TX) .

The Warning: Scammers often list fake addresses (like an empty office tower). ACE’s addresses are real—you can walk inside. But, you cannot always trust that the local branch can resolve disputes (they will refer you to the 1-800 number).

The Test:

Call their corporate number and request a physical meeting with a manager at the Irving, TX headquarters (300 E. John Carpenter Fwy). A legitimate company will let you book an appointment. A scammer will hang up or make excuses.