Mashreq

Mashreq UAE is the unified mobile banking platform from Mashreq Bank, one of the oldest and most respected financial institutions in the United Arab Emirates. Launched following the strategic integration of the standalone Mashreq NEO app with the main Mashreq banking app, this single-login platform offers customers a consolidated view of all their financial relationships across products and services .

Whether you are a salaried professional, a freelancer, or a business owner, Mashreq UAE brings powerful financial tools to your fingertips—from instant account opening to AI-powered customer support, international investing, and lifestyle rewards.

Key Features of Mashreq UAE

1. Instant Digital Account Opening

Open a Mashreq NEO Account or Mashreq Al Islami Account in minutes—no paperwork, no branch visits, no waiting. The process requires:

A valid UAE mobile number and email ID

Your Emirates ID

Being 18 years or older

A biometric face scan provides secure identity verification, and your debit card is delivered directly to your doorstep .

2. NEO PLUS – High-Yield Savings with Exclusive Benefits

NEO PLUS is Mashreq's premium tier designed for customers who either transfer their salary or maintain a minimum balance. Eligibility requires either:

Monthly salary transfer of AED 10,000 or more to a Mashreq NEO Account, OR

Maintaining a minimum balance of AED 50,000 across accounts

Benefits include:

Market-leading interest rates on savings: 6.25% per annum if you transfer salary, or 5% per annum if you maintain the AED 50,000 balance

Fee-free everyday banking: Free ATM withdrawals worldwide, free local and international money transfers, and free cheque books

Shariah-compliant Islamic product available (Mashreq Al Islami NEO)

Interest/profit paid monthly

3. Exclusive NEO Account Perks

All Mashreq NEO account holders can earn up to AED 5,000 bonus by:

Transferring their salary to Mashreq NEO or Mashreq Al Islami

Referring friends who open accounts

Transacting regularly with their account

Additional benefits include:

Exclusive shopping and dining offers – discounts at hundreds of partner outlets across the UAE

International money transfers – send money to any country worldwide effortlessly

Quick Remit – send money to over 40 countries with reduced fees

4. Start Investing from Just USD 1

Mashreq UAE democratizes wealth creation by lowering the barrier to entry. Through the app, you can:

Invest in US stocks – buy fractional shares of major American companies

Explore thematic investments – invest in trends like AI, clean energy, or robotics

Access mutual funds – professionally managed portfolios

Track investments in real-time – live pricing and portfolio performance

Earn interest/profit on deposits – competitive rates on cash balances

Purchase Mashreq Millionaire Certificates – a Shariah-compliant savings certificate with prize draws

5. All-in-One Banking Dashboard

The app consolidates all banking activities into a single, intuitive interface:

Apply for credit cards, loans, or finance – instant decisions with minimal documentation

Manage card controls – lock/unlock cards, set spending limits, change PIN, and manage travel notifications

Request cheque books – delivered to your address

Manage e-statements – access, download, and archive statements

Add cards to digital wallets – Apple Pay, Google Pay, and Samsung Pay

6. Effortless Transfers & Payments

Send and receive money with just a few taps:

Local and international transfers – competitive exchange rates and low fees

Aani instant payments – transfer funds using just a mobile number or email ID

Bill payments – pay utility bills (DEWA, ADDC, SEWA), telecom (Etisalat, du), and recharge mobile credit

Cardless cash – withdraw cash from any Mashreq ATM without your physical card using a secure code sent via the app

7. Dedicated Customer Support – 24/7

Mashreq UAE offers multiple support channels:

Mashreq Virtual Assistant – an AI-powered chatbot available 24/7 for instant answers and transaction management

24/7 Customer Care – reach human support agents by phone or in-app chat

Helpful video tutorials – step-by-step guides for common tasks

ATM & branch locator – GPS-enabled maps to find the nearest Mashreq service point

8. Services Hub – 40+ Services, One Smart Space

The Services Hub centralizes access to over 40 banking services, including:

Cardless cash withdrawals

E-statement requests

Letter requests (salary certificates, bank statements, reference letters)

Account closure requests

Check status of applications

About the Company – Mashreq Bank

A Legacy of Trust Since 1967

Mashreq Bank PSC is one of the oldest and most respected financial institutions in the United Arab Emirates. Founded in 1967 in Dubai, Mashreq has grown from a local bank into a global financial partner with a presence across the MENA region, including operations in Egypt, Qatar, Kuwait, Bahrain, and international representative offices in key financial centers worldwide .

Regulated by the Central Bank of the UAE

Mashreq operates under the regulatory supervision of the Central Bank of the United Arab Emirates, ensuring compliance with the highest standards of banking security, consumer protection, and financial integrity. All deposits are protected under the UAE Deposit Protection Scheme .

A Pioneer in Digital Banking

Mashreq has consistently been at the forefront of the UAE's digital banking transformation. Key milestones include:

2017: Launched Mashreq NEO, one of the region's first fully digital, branchless banking propositions

2024: Consolidated the Mashreq NEO and Mashreq main apps into the unified Mashreq UAE app, offering customers a single-login platform with a personalized dashboard

2025: Introduced the NEO PLUS Saver Account, offering market-leading interest rates of up to 6.25% p.a., positioning Mashreq as a competitive alternative to both traditional banks and fintech challengers

Recognized as a Top-Rated Banking App

Mashreq UAE has received numerous accolades for its digital banking experience, including:

Consistently high ratings on both Apple App Store and Google Play Store

Recognition as one of the UAE's best mobile banking apps for user experience and feature richness

Awards for innovation in AI-powered customer service and digital onboarding

Serving All Segments

Beyond retail banking, Mashreq serves:

Small and medium enterprises (SMEs) through tailored business accounts and lending solutions

Corporate clients via Mashreq NEO CORP, a next-generation digital platform for cash management, trade finance, and treasury services

Wealth management clients through Mashreq Private Banking

Commitment to the UAE's Digital Economy

As the UAE accelerates toward a cashless society under initiatives like the UAE Digital Economy Strategy, Mashreq remains a key enabler. The bank's continuous investment in AI, biometric security, and open banking APIs reflects its commitment to empowering residents and citizens with smarter, faster, and more inclusive financial services.

Why Choose Mashreq UAE?

Security & Privacy

Mashreq prioritizes your financial security with:

Biometric login – Face ID and fingerprint authentication

Two-factor authentication (2FA) – for sensitive transactions

End-to-end encryption – all data transmitted securely

Real-time fraud monitoring – suspicious activity flagged instantly

Card controls – lock/unlock cards instantly from the app

The Mashreq UAE app's privacy practices comply with UAE Central Bank regulations, and the bank does not share personal data with third parties without explicit consent .

Download Mashreq UAE Today

Available for free on:

Apple App Store – Requires iOS 12.0 or later

Google Play Store – For Android devices

Terms and conditions apply. Interest rates and benefits subject to change. For the most current information, refer to the official Mashreq website or contact customer support.

Disclaimer: Mashreq Bank PSC is regulated by the Central Bank of the United Arab Emirates. This description is for informational purposes and does not constitute financial advice.

Comparison Table – Account Tiers